Privacy and Cookie Policy
Our promise to you
Mats4U is committed to protecting and respecting your privacy. By visiting this website or any sites part of Quaystone Investments Ltd you are accepting and consenting to the practices described in this policy. Mats4U is part of Quaystone Investments Ltd which includes Denis Rawlins Ltd, SGI Industries Ltd and P-Wave Ltd.
Information you give us
We collect information about you when you register an account, place an order for products or services and when you fill in contact forms, request samples, demonstrations, audits and product literature. The information you give us may include but is not limited to your name, address, email address, telephone number, company details, and financial and credit card information.
Information we collect about you
With regard to each of your visits to the site, we may automatically collect the following information:
- Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, geographical location, browser plug-in types and versions, operating system and platform; and
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
This information is collected using cookies, for an exhaustive list of cookies we collect see the list of cookies we collect section.
How is your information used?
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. We may pass your information to partners, suppliers or affiliates within our group for this purpose.
- To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about. To provide you with information about goods or services we feel may interest you when you agree to receive that marketing. If you no longer wish to be contacted for marketing purposes, please send your request by email here.
- To notify you about changes to our products or service.
- To administer the site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To improve the site to ensure that content is presented most effectively for you and your device and browser.
Mats4U will not share your information for marketing purposes with companies outside Quaystone Investments Ltd. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Disclosure of your information
Mats4U may share your personal information with companies inside Quaystone Investments Ltd. Should you wish to obtain a copy of the personal data that we hold on you, please send us an email.
We may pass your information on to our third-party service providers, agents sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their direct marketing purposes. Please be reassured that we will not release your information to third parties beyond our network for them to use for their direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for prevention of fraud or other crime.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:
GDPR, Mats4U, 17 Maybrook Road, Sutton Coldfield, West Midlands. B76 1AL.
- We may make a small charge for this service.
- We want to make sure that your personal information is accurate and up to date.
- You may ask us to correct or remove information you think is inaccurate.
Cookies
Like many other websites, this site uses cookies. 'Cookies' are small bits of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country's preference. This helps us to improve our website and deliver a better, more personalised service. It is possible to switch off cookies by setting your browser preferences. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
Other websites
Our website contains links to other websites and this privacy policy only applies to this website (mats4u.co.uk).
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page which was last updated on 26 October 2022.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
- By email at [email protected]
- Or write to us at: GDPR, Mats4U, 17 Maybrook Road, Sutton Coldfield, West Midlands. B76 1AL.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |